arwana388 Terms of Use
When you create an account on arwana388, you enter into a legal relationship with us. These terms set out what we commit to doing, what we expect from you, and the rules governing your use of our platform. We designed these terms to be transparent—they cover account opening, deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, withdrawals, game mechanics, and dispute resolution.
arwana388 operates live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets covering Liga 1, Piala AFF, and other tournaments, slot games, and esports betting. Our services are available only where local law permits. By accessing arwana388, you confirm that you are of legal age in your jurisdiction and that you comply with all applicable regulations.
This page is the binding agreement between you and arwana388. If any term is unclear, contact our support team via live chat
Account Opening and User Responsibilities
To open an arwana388 account, you provide your full name, national identification number, email address, and phone number. We conduct identity verification (KYC) to comply with financial and gaming regulations. This is a one-time process; once approved, your account remains active unless you request closure or we suspend it for policy violations.
You are solely responsible for maintaining the confidentiality of your login credentials. We do not ask for your password via email, phone, or chat. If you suspect unauthorized access, notify us immediately. arwana388 will not be liable for losses resulting from your failure to protect your account details.
You agree that the information you provide is accurate and complete. Providing false identity details, using multiple accounts, or allowing others to use your account violates our terms. We reserve the right to freeze or close accounts that breach these rules.
Account fundamentals
- We require identity verification before you can deposit or withdraw
- Your account is personal and non-transferable
- You must be of legal age in your jurisdiction to use arwana388
- We reserve the right to suspend or close accounts for policy violations
- Account closure is subject to a 30-day review period for outstanding transactions
Deposits, Withdrawals, and Payment Methods
arwana388 accepts deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts at mobile banking, local payment, and online payment. When you initiate a deposit, funds are credited to your account once the payment processor confirms receipt. We do not charge deposit fees. Processing times vary: e-wallet transfers (e-wallet, mobile banking, local payment) typically complete within minutes; bank transfers may take one to two business hours.
All withdrawals are processed to the payment method used for your original deposit. This protects your account and complies with regulatory standards. We do not withdraw to third-party accounts. Withdrawal processing is subject to compliance review, which may add one to two business days. During holidays such as Idul Fitri, Idul Adha, or Imlek, processing may be delayed due to banking closures.
We reserve the right to limit withdrawal amounts or frequency to prevent fraud. If your withdrawal is delayed or rejected, we will notify you via email with a reason. You may request a withdrawal review by contacting support.
arwana388 handles your deposits and withdrawals with the same security standard we apply to all financial transactions on our platform.
Jurisdiction, Dispute Resolution, and Liability
arwana388 services are available only in jurisdictions where gaming and sportsbook operations are permitted by local law. We do not operate in jurisdictions that prohibit online gaming. You are responsible for verifying that access to arwana388 is legal in your location. If you access arwana388 from a restricted jurisdiction, we may suspend or close your account without liability.
Game outcomes on arwana388 are generated using certified random-number generators (for slots and games of chance) or determined by live dealer action (for live-table games). All results are final once settled. We do not reverse settled bets except in cases of documented system error. If you believe a settlement is incorrect, contact support with the game reference number and timestamp. Our team investigates within five business days and responds via email.
arwana388 is not liable for losses resulting from your use of the platform, your game decisions, or your payment method failures. We also do not reimburse deposits made from accounts not in your name, or withdrawals declined by your bank. We are not responsible for third-party payment processor outages or delays.
If you have a dispute with arwana388, send written notice to our support team within 30 days of the issue. We will attempt resolution through good-faith negotiation. Unresolved disputes may be escalated to a licensed alternative dispute resolution provider in accordance with Indonesian law. You waive your right to class-action suits against arwana388.
These terms are governed by the laws of the Republic of Indonesia. Any legal action against arwana388 must be brought in the courts of Jakarta. We reserve the right to modify these terms at any time by posting updated text on this page. Your continued use of arwana388 after changes are posted constitutes acceptance of the new terms.
arwana388 operates in major cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. Your account supports all Indonesian payment methods and local currencies. If you have questions about these terms or your account, our support team is available 24/7 via live chat or email.
We maintain these terms to ensure transparency and protect both arwana388 and our users. Updates are posted here, and we recommend reviewing them regularly.